Service

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Service

At MPEX, service doesn’t end when your equipment is delivered. We deliver value-added solutions throughout the entire process-from consultation to manufacturing, installation and commissioning services.

 

Pre-sales Service:

MPEX deeply understands customers' needs. To boost their confidence, MPEX provides you with comprehensive pre-sales services, which includes material testing, complete analysis reports, project instructions, etc. to ensure that the solution design better meets your requirements and has higher safety.

 

On-purchase Service:

  • Make to order adhere to quality processes and standards strictly.
  • To carry out comprehensive inspection before delivery, inform customers to inspect, arrange shipment.

 

After-sales Service:

A dense network with experienced service technicians services for you. MPEX provides wide range of after-sales service, which includes commissioning, training, etc. 

 

Commissioning:

MPEX offers complete commissioning services for all our equipment. A dedicated project manager handles the commissioning process from start to finish, ensuring that no details are missed. Our OEM-tested procedures include checking, inspecting, and testing every major component on the machine – both at the individual component level as well as the integrated function level. Our experienced and well-trained technicians are committed to delivering perfectly functioning equipment in the most expedient timeframes possible. 

Our expertise in planning and project management, along with strict adherence to quality processes and standards, means that we assemble your new machines safely, on time and on budget, topped off with a flawless start-up.

 

Training:

 

Training programme from MPEX

For the successful use of our machines, the relevant knowledge about their operation is also essential. Here, it is not only about the function of the plant that is important, but also the specialist knowledge of the machine technology, maintenance and repairs and application technology.


Know-how and expertise

In order to communicate the corresponding know-how and expertise to your employees, MPEX offers a range of training possibilities which form the basis for the long-term and optimal use of our plants. Our training sessions take place either in our training center in SHANGHAI or directly at the customer's premises.

 

Our training programme comprises the following topics:

a)      Basics of crushing and screening technology

b)     Setup and functions of the plants

c)      Basics for operating the plants

d)     Maintenance and repairs

e)     Troubleshooting

f)      Electrics basics

g)     Hydraulics basics

 

User training

Have you constantly changing application sites, would you like to optimise the production process and the performance of your plant? Make an appointment with our application technicians who will be happy to advise you on site.

 

On-site training

Have you new employees who you want to familiarize with your plant? Do you change the application site of your machine? Would you like to refresh your operating and application knowledge? Contact us! We have the appropriate solution for you.

 

Specific machine training

We offer in-depth machine training courses for professionals. Topics such as structure and operating principle, material flow, operation and loading, are addressed here. Additional specific training courses are also offered for individual subassemblies, for e.g. motors.

We are happy to advise you on the correct selection of the seminars.

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